Sunday April 21, 2013
It’s not just e-mails. Unreturned phone calls, texts and messages via social media can be just as irritating. But I’m going to concentrate on e-mails because for most people (teenage sons excepted), they are the most common tool of business and personal communication.<br/> A large part of the problem, said Terri Kurtzberg, an associate professor of management and global business at Rutgers Business School, is that in face-to-face or phone conversations, “it’s clear how long a silence should last before you need to respond,” she said. “There’s no norm with digital communication.” — <a href="http://www.nytimes.com/2013/04/20/your-money/the-anxiety-of-the-unanswered-e-mail.html?partner=rss&emc=rss" target="_blank">The Anxiety of the Unanswered E-Mail - NYTimes.com</a> (via <a class="tumblr_blog" href="http://pulse.infoneer.net/" target="_blank">infoneer-pulse</a>)